IT Path
Services

The full Microsoft stack, run by one team.

Six services, one SLA, one invoice. Everything below is included in a IT Path engagement, you pick the depth, we handle the coordination.

01

Microsoft 365 Management

Your day-to-day productivity platform, kept clean, governed, and licensed correctly. No more mystery admins or orphaned mailboxes.

What's included
  • Exchange Online, SharePoint, Teams, OneDrive administration
  • License optimization and right-sizing (E3, E5, Business Premium)
  • Onboarding and offboarding playbooks with same-day SLA
  • Data lifecycle, retention, and eDiscovery configuration
Who it's for

Companies with 20–200 users on M365 who've outgrown 'the one person who knows the admin password.'

The outcome

A tenant your future self won't wince at, documented, licensed to spend, and easy to hand off.

02

Azure & Cloud Infrastructure

Whether you have three VMs or a landing zone with a dozen subscriptions, we design, deploy, and run Azure workloads with cost and security first.

What's included
  • Landing zone design (management groups, subscriptions, policy)
  • Migrations from on-prem, AWS, or accidental one-off VMs
  • FinOps: monthly cost reviews and reserved-instance planning
  • Bicep/Terraform-based infrastructure as code
Who it's for

Teams running production workloads on Azure who need adult supervision without hiring a full platform team.

The outcome

Predictable Azure bills, no snowflake servers, and a clear path to production for every new workload.

03

Security & Compliance

Security is not an add-on tier here. Every IT Path customer gets identity hardening, endpoint protection, and audit-ready reporting from day one.

What's included
  • Entra ID hardening: MFA, Conditional Access, PIM
  • Defender for Endpoint, Office 365, and Cloud Apps
  • Intune device compliance and app protection baselines
  • SOC 2 / HIPAA / CIS control mapping and quarterly evidence packs
Who it's for

Regulated SMBs and any business whose customers now ask 'do you have MFA everywhere?' during procurement.

The outcome

You pass the security questionnaire in an afternoon, not a fire drill.

04

Co-Managed IT

Your internal IT person is great, they're just outnumbered. We plug in as their senior team: escalation, projects, tooling, and vacation coverage.

What's included
  • Named senior engineer as escalation point
  • Project delivery for migrations, rollouts, and audits
  • After-hours, weekend, and PTO coverage
  • Documentation, runbooks, and knowledge transfer
Who it's for

Companies with 1–3 internal IT staff who need depth without another headcount.

The outcome

Your internal lead stops being the bottleneck, and stops answering pages on vacation.

05

Backup & Business Continuity

Microsoft's shared responsibility model does not include your data. We back up M365 and Azure workloads to immutable storage and actually test the restores.

What's included
  • Immutable M365 backups (mailboxes, SharePoint, OneDrive, Teams)
  • Azure VM, database, and storage backup with geo-redundancy
  • Quarterly restore drills with written evidence
  • Documented DR runbook with RTO/RPO targets
Who it's for

Any business whose leadership can't answer 'how long can we be down?' with a straight face.

The outcome

Ransomware, accidental deletion, or a bad sync becomes an inconvenience, not a crisis.

06

Helpdesk

A human who answers the phone, knows your environment, and closes the ticket the same day. Novel, we know.

What's included
  • Live phone, email, and Teams support during business hours
  • 24/7 on-call for Sev-1 incidents
  • Named engineers, not a rotating queue of strangers
  • Monthly ticket trend reports so recurring issues get fixed at the root
Who it's for

Teams tired of 'we've escalated to Tier 2' emails that never lead anywhere.

The outcome

Faster resolution, fewer repeat tickets, and end users who stop dreading IT.

The alternative

Full-stack vs. juggling vendors.

What actually changes when one team owns the whole stack.

Accountability when something breaks
IT PathNamed engineer, single ticket
Typical setupVendors point at each other
Security posture
IT PathBaseline included, day one
Typical setupAdd-on tier, quoted later
365 + Azure alignment
IT PathOne roadmap, one architect
Typical setupTwo vendors, two opinions
Reporting
IT PathOne monthly report to leadership
Typical setupThree dashboards, none of them read
Onboarding a new hire
IT PathSame-day, standard playbook
Typical setupChase three vendors for provisioning
After-hours incident
IT Path24/7 on-call, named engineer
Typical setupTicket queue until Monday

Ready to stop firefighting your IT?

Book a 20-minute consultation. We'll audit your Microsoft environment and show you exactly where you're exposed, no pitch, no obligation.